GENERAL TERMS AND CONDITIONS – THE FRETTED FROG, LLC
RETAIL SALES (See particular terms and conditions for repairs)

Generality

Payment

Financing

Lay away

What if I can’t pay the full price?

  • Only the initial deposit will be retained, under aforementioned conditions. If you have already paid 2/3 of the price, we will refund the second deposit. If we are able to sell the instrument within 1 month after order cancellation, then we will contact you and give you a store credit for the value of the deposit. If you are the buyer, the store credit will of course apply to your purchase.

Returns

All displayed prices include the following return policy:

* Trade up conditions:

 

General conditions for return:

 

Privileges Customers

All prices include our privileges customer plan:

 

How does the privilege plan work?

For repairs and  set up:

At time of purchase, we record the instrument per serial number. Once recorded, the plan applies to the instrument and not the owner.

For strings:

We won’t ask you to keep your serial number with you all time and we only log your name for special discount on strings. There is no limit for the number of strings, except for stock availability.

For lessons:

What if I bargain the price?