General Terms & Conditions

GENERAL TERMS AND CONDITIONS – THE FRETTED FROG, LLC
RETAIL SALES (See particular terms and conditions for repairs)

Generality

For a start, we propose only pick up sales in our location in Echo Park. In the near future, we will propose for online, call-in and mail sales. Sales conditions apply for items bought at the price initially displayed, in our store or on our website.

Payment

We accept cash (yet no bills over one hundred, thanks) and credit cards (Visa, Mastercard, discover, Dinners, JCB).

Lay away

You found the instrument of your dream and don’t want to let it go? You plan getting all the necessary cash within two months? We propose our lay away scheme:

Pay 1/3 of the price as a deposit;
Pay 1/3 of the price within 1 month;
Pay the remaining price within 2 months and leave with your instrument.

You can cancel your lay away at any time under following conditions:

All cancellation must be done in writing (e-mail to infor@thefrettedfrog.com or regular mail to 1200 N. Alvarado street, Los Angeles, CA 90026);
If cancellation occurs within two days after initial deposit, we will refund the full deposit;
If cancellation occurs within the first week, we will refund 50% of the initial deposit;
Any cancellation after the first week will result in the forfeit of the deposit amount.

Failure to pay the second installment or full price within the aforementioned time frame will result in the cancellation of the lay away and consequently in the forfeit of the deposit amount

What if I can’t pay the full price?

Only the initial deposit will be retained, under aforementioned conditions. If you have already paid 2/3 of the price, we will refund the second deposit. If we are able to sell the instrument within 1 month after order cancellation, then we will contact you and give you a store credit for the value of the deposit. If you are the buyer, the store credit will of course apply to your purchase.

Returns

All displayed prices include the following return policy:

No hassle 7 day return: whatever the reason, we propose a refund if you decide to return the item you bought; you can choose between refund or store credit; in case of cash/credit card refund, a 5% re-stocking fee will apply;
30 day defective item return policy: in case of a defective item under the product original warranty, we’ll take the item back and take care of the warranty issue directly with the manufacturer during the next 30 days following initial purchase; you can choose then for a standard exchange (provided we have the item in stock, a full refund or a store credit); if you choose to wait for the repairs to be performed, we offer you a 5% store credit (based on initial purchase price);
instruments trade back: at any time you can return your item for a trade back ; the value of the initial purchase will be deducted of any purchase of an instrument of a greater value;
buy back: for return without purchase or for trade back against a lesser value instrument, we will give you a quote; we’ll buy back at quoted value against store credit.

General conditions for return:

All items must be returned to the store; shipping costs, if any, will be under customer responsibility;
Original receipt must be provided;
items are to be returned to the store in their original condition;
In case of any repair to be performed on the instrument, the value of the estimated repair will be deducted from the initial purchase to calculate the refund or discount.
Items paid through a credit card will be credited back to the same card (no cash refund);
Trade back apply to following instruments only: guitars, bass, mandolins, ukuleles and banjos; trade back applies for instruments returned in normal wear and tear condition.

Privileges Customers

All prices include our privileges customer plan:

free set up:

custom set up at time of purchase;
one free set up per year;

1 free restring if you decide to go with a different set then the one initially provided;
10% discount on all repairs;
10% discount on strings for the related instrument;
10% discount on lessons.

How does the privilege plan work?

For repairs and set up:

At time of purchase, we record the instrument per serial number. Once recorded, the plan applies to the instrument and not the owner.

For strings:

We won’t ask you to keep your serial number with you all time and we only log your name for special discount on strings. There is no limit for the number of strings, except for stock availability.

For lessons:

The plan applies for the name recorded at the time of the sale. If you wan’t to buy a guitar for you and get the discount for a friend, your kid or anyone else than just let us know to whom it will apply

What if I bargain the price?

Return, Privilege plan, Lay away apply for the price displayed in the store or on our website. If you want mass merchant prices, we’ll advise you to go to them directly,. If we are able to propose similar prices (we don’t pretend to beat any price here, so it’s not sure we can), we will hardly be able to include other services and sale will be final.