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Repairs - Warranty

Repairs - Warranty

WARRANTY

Our products are covered under manufacturer warranty. If you were to experience any problem, please contact us or bring the product back to the store for a quick control. Sometimes a minor correction can bring everything back on track.

Please refer to our repair policy for warranty on repairs.
How to proceed ?

Please refer to our sales conditions for returns. We have a 30-day return policy for damaged items. In case of malfunction falling under manufacturer’s warranty coverage after the 30-day period, we will handle the warranty on your behalf.

Just bring back your item to the store and we will take care of it directly with our manufacturer, sparing you the hassle to send it back and follow up with their warranty center. We’ll also try to find an acceptable solution to make such experience as painless as possible.

In many cases, shipping is under customer responsibility. Going through us and paying our published price, you will not have to care for it: just bring your instrument back to our store and we will take care of the rest.

Instrument customization and repairs

Please refer to the manufacturer’s warranty conditions prior to ask for repair or customization. Please note that such operations often void the warranty. If you have any doubt, please ask us and we will investigate and validate with the manufacturer prior to performing work.

Care

Many warranty terms exclude damages generated by insufficient care, including in particular changes due to climate. Please ask our repair team for proper advice to avoid such damages.

Manufacturers warranty
  • Saga (Blueridge/Gitane/Cigano/Kentucky):
    “Most instruments are covered by a one year limited warranty against defect in workmanship and materials to the original retail purchaser. Specific remedies include repair or replacement at our option. The customer is responsible for freight in both directions. Some items, such as strings and natural skin heads, and some type of ‘defects’ such as normal finish aging and crazing are specifically excluded. Abuse, normal wear, normal change due to climate, preventable weather caused cracks and seam separation, etc., are also excluded”.

    • Cole Clark:
      “COLE CLARK warrants only to the original purchaser of a COLE CLARK guitar that the guitar shall be free from defects in materials and workmanship under normal use for a period of three years provided the guitar is owned by the original purchaser, and until the ownership of the guitar is transferred to another, and subject to the limitations contained herein.”
Detailed terms and conditions: http://www.coleclark-america.com/warranty.asp

    • Godin:

      “The Godin Guitar Co. warrants this instrument with regards to materials and workmanship for a period of ONE year from the date of original purchase to the original purchaser. The instrument shall be purchased only from an Authorized Godin dealer. Should the product require service, The Godin Guitar Co. will repair or replace the product free of charge during the warranty period. This warranty shall include all parts and labour. If service is required, contact your Authorized Godin dealer at which point it will be determined whether the guitar can be serviced locally, or should be returned to the factory. All return freight and insurance charges will be paid by the customer.
       

      The following are not covered by the Godin warranty:
       
      - Any instrument upon which the Serial number has been altered in any way. Any instrument that has been damaged due to misuse, neglect, or accident.

      - Normal wear and tear including machine heads, worn frets, saddles and nuts.
      Strings and batteries.

      - Any instrument that has been subjected to extreme changes in temperature or humidity.

      - Cracking or discoloration to the finish.


      The Godin Guitar Co. assumes no liability for any loss of income, dissatisfaction, or damages arising from the loss of use of this product due to defects or availability of the product during service.”

  • Deering (Goodtime/Vega):

    6-Year warranty for goodtime banjos, lifetime warranty for Vega.

  • Boulder Creek: Limited Lifetime - Parts and Labor

    “Morgan Hill Music Company. LLC (MHM) limitedly warrants to the original retail purchaser that Boulder Creek Guitars manufactured by MHM will be free from defects in material and workmanship for the lifetime of the guitar. Preamps, pickups, and other electronic components are guaranteed for 5 years from initial purchase date. This warranty shall not apply to strings, normal fret ware, and parts not manufactured by MHM.

  • Magic Fluke (Flea/Fluke ukuleles)

    “The Magic Fluke Co. products are warranted to the original purchaser to be free from defects in material and workmanship under normal use for a period of three years from the date of manufacture. This warranty shall be invalid if the product is damaged as a result of misuse, abuse, neglect, alteration, or repair by anyone other than our own production facility.
    Any products found to be defective within the period will be repaired or replaced at the option of The Magic Fluke Co. without charge.
    Generally repairs are shipped within two business days of receipt by UPS ground or USPS priority mail unless otherwise specified. “

 

 

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The Fretted Frog Acoustic Guitar Store

1414 W.Colorado Blvd - Pasadena - CA 91105 - U.S.A.

Phone: (1) (626) 844 5006

Open Tuesday to Saturday - 10am to 6pm

By appointement outside store hours

E-mail us at info@thefrettedfrog.com

Copyright 2014 The Fretted Frog. All Rights Reserved.
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